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Customer Satisfaction Questionnaire
Complete this Questionnaire to be entered in PRIZE DRAW to Win £250 worth of ENDURA KIT*

We would be grateful if you could spare a few minutes to complete this Customer Satisfaction Questionnaire to help us ensure that our standard of customer care meets or exceeds expectations wherever possible.

*Prize Kit is product from Endura’s main retail range (non-printed) details can be found at www.endura.co.uk and prize draw will be made on 31st March 2013.
Customer/Club Contact Person
Endura Contact (if known) Date Completed
Please tick as appropriate:
New/Potential Customer Existing/Previous Customer
Yes No
If your first order was placed within the last 2yrs, were you offered a set of size samples to help you place your order?
Existing Customer Internet Search Recommended Other (please give detail)
Where did you hear about us?
Please tick the appropriate box to indicate your degree of satisfaction: Where: 1= Excellent, 2 = Good, 3 = Satisfactory, 4= Poor
Brochure 1 2 3 4 Comments
How would you rate our custom clothing brochure in terms of clear information on available custom printed products?
How clear and easy to use is our order form?
If you received sizing samples, how helpful were they?
If you had TELEPHONE contact with our Custom Clothing Department:
Customer Service 1 2 3 4 Comments
How helpful were our staff in dealing with your enquiry?
How would you rate our speed on returning calls if relevant?
How knowledgeable were our staff in dealing with your enquiry?
How friendly/courteous were our staff in dealing with your enquiry?
If you had EMAIL contact with our custom clothing department:
Customer Service 1 2 3 4 Comments
How would you rate our speed of response to your email?
How helpful were our staff in dealing with your enquiry?
How knowledgeable were our staff in dealing with your enquiry?
If you have placed an order with us in the past year: Yes No
Were you made aware of the online tracking link to follow progress of your order?
Online Tracking 1 2 3 4 Comments
If you used this tool, how useful do you consider it to be in keeping you up to date?
Product Range and Quality 1 2 3 4 Comments
How do you rate the breadth of our product range compared to other custom cycle clothing suppliers?
How do you rate the specification of our product range?
How competitive is our pricing?
How competitive is our delivery time?
If you placed an order then:
1 2 3 4 Comments
How well did we communicate the date when you should be expecting the delivery?
How do you rate the quality of our garments that you received?
How clearly marked and labelled were the items when delivered?
How accurate was your order? Please advise of any discrepancies or if order correct
If you had issues with your order, how quickly and efficiently were these resolved?
Yes No If No please let us know how we could have improved
Would you recommend us to other cycle clubs?
Comments:
Suggestions to improve our service: